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Questions about an order, a subscription, a product or wholesale pricing? Our customer care team usually replies within 1 business day. Many answers are just a click away below.

Emailsupport@healthyherbstore.comReplies within 1 business dayPhone1-844-660-5050Mon–Fri, 9am–5pm PTYour accountOrders & subscriptionsTrack orders, skip or cancel anytime

Quick answers

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Pick your topic for the fastest answer. Still need us? Send a message below.

Where is my order?Shipping times, handling for fresh gels and tracking.Shipping info →Returns & refundsOur 30-day money-back guarantee and how to request a refund.Refund policy →SubscriptionsHow Subscribe & Save works. Skip, change or cancel in My Account.Subscribe & Save →How much should I take?Serving sizes for sea moss gel, capsules and more.Dosage guide →When should I take it?A simple morning-to-night schedule for every product.Timing guide →How do I use sea moss gel?Smoothies, drinks, tea, food and recipes.How-to guide →Storage & shelf lifeHow long gel lasts, freezing and keeping it fresh.Storage guide →Is your sea moss authentic?Where it's harvested and how to spot the real thing.Our sourcing →Everything elseIngredients, safety, vegan and keto questions and more.All FAQs →

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Fill in the form and we’ll reply by email within 1 business day (Mon–Fri). Include your order number if your question is about an order.

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Hours

Monday–Friday, 9am–5pm PT. Closed weekends and holidays. Messages sent after hours are answered the next business day.

Manage your subscription

Skip a delivery, change products or cancel anytime from My Account. No need to contact us.

Wholesale & bulk

Stocking Healthy Herbs in your store? Choose “Wholesale / bulk pricing” in the form and tell us what you need, and we'll send pricing.

Accessibility

Having trouble using our site or need information in another format? Choose “Accessibility issue or request” in the form or email support@healthyherbstore.com. Read our accessibility statement.

30-day money-back guarantee

Not happy? Contact us within 30 days of delivery for a full refund. See details.

Before you write

Common questions

We email tracking as soon as your order ships. Sea moss gels are made fresh to order, so please allow up to 72 business hours for handling. Domestic orders usually arrive in 2–5 business days. See Shipping Info or check your orders in My Account.

Every product is backed by our 30-day money-back guarantee. Contact us within 30 days of delivery with your order number. See our Refund Policy.

Sorry about that! Send us a photo of the item and packaging using the form above or at support@healthyherbstore.com, and we’ll replace or refund it.

Log in to My Account and open Subscriptions. You can skip, change or cancel anytime. Learn more on our Auto-Refill & Save page.

Most people enjoy 1–2 tablespoons of gel a day, or the capsule serving on the label. Read how much sea moss to take a day.

See our morning-to-night supplement guide, plus the best time to take sea moss gel and sea moss capsules.

Keep it refrigerated and enjoy within 2–4 weeks of opening. You can freeze extra in an ice cube tray. Read our storage guide.

Please talk with your healthcare provider first. Sea moss naturally contains iodine. See the safety section of our FAQs.

Yes. Choose “Wholesale / Retail enquiry” in the form above and tell us what you need, and we’ll send pricing.

Most customers start with a sea moss gel in a flavor they like, or our sea moss capsules if they want something shelf-stable. Use the wellness focus menu on our Shop page to browse by goal, or send us a message and we’ll help you choose.

No. Capsules and creams are stored in a cool, dry place with the lid closed. Only our sea moss gels need the fridge.

Massage a small amount into clean, dry skin until absorbed, following the directions on your label. Patch test first. See all topicals.

Every product page lists the full ingredients and the Supplement Facts or Nutrition Facts panel. Questions about a specific ingredient? Send us a message above.

Yes. Log in to My Account, open Subscriptions and change the product, flavor, quantity or next ship date.

Send us a message as soon as possible with your order number and the new address. Gels are made fresh, so we can usually update it before your order ships.

See our Shipping Policy for where we ship and delivery times.