Refund Policy and 30-Day Guarantee

Our 30-Day Money-Back Guarantee

We want you to love your Healthy Herbs products. If you’re not happy with your purchase for any reason, contact us within 30 days of delivery and we’ll give you a full refund of the product price. It’s that simple.

Applies to: products purchased directly from healthyherbstore.com.
Opened or unopened: the guarantee covers your first purchase of each product, even if you’ve tried it.
Defective, damaged or incorrect items: always replaced or refunded, including any shipping you paid.

How to Request a Refund

Email support@healthyherbstore.com (or use our contact form) within 30 days of delivery with your order number and a quick note on what didn’t work for you.
We may ask you to return the product or send a photo. If we ask you to return it, we’ll send you the return address.
Once approved, your refund is credited to your original payment method within 3–5 business days. Your bank may take a few extra days to post it.

Please do not send products back without contacting us first, and please do not send them to our manufacturer.

Good to Know

Refunds cover the product price. Original shipping charges are non-refundable unless the item arrived defective, damaged or incorrect.
The guarantee applies once per product per customer. Repeat purchases of the same product can be returned unopened within 30 days of delivery.
Products bought from third-party retailers or marketplaces should be returned to where you bought them.
If you return a product by mail, we recommend a trackable shipping service.

Damaged, Defective or Incorrect Items

If your order arrives damaged, spoiled, defective or isn’t what you ordered, contact us within 30 days of delivery. Send a quick photo of the item and packaging and we’ll replace it or refund it in full, with no need to send it back.

Subscriptions

You can skip, pause or cancel your subscription anytime from My Account. Subscription orders that have already shipped are covered by this policy.

Late or Missing Refunds

Check your bank account first, then your card company and bank, as posting can take time. If you still haven’t received your refund, email support@healthyherbstore.com.

Gifts

If the item was marked as a gift and shipped directly to you, you’ll receive a gift credit for the value of your return. Otherwise, the refund goes to the original purchaser.