Shipping Information | Healthy Herbs

We’re here to help! Email us at support@healthyherbstore.com, or use the form on our Contact Us page, and our customer service team will assist you with whatever you need. All emails are generally answered within 24 business hours (excluding weekends and holidays).

Processing & Handling

Sea moss gels are made fresh to order and chilled before packing, so they stay cool in transit. Please allow up to 72 business hours for handling.
Capsules, topicals, yoni care and raw sea moss usually ship within 1 business day.
We do not ship on weekends, to avoid packages sitting in carrier warehouses.
If there are any unforeseen delays, we will notify you by email right away.

Standard Shipping Times

Domestic orders (USA): 2–5 business days to arrive (excluding holidays).
International orders: 1–3 weeks to arrive (excluding holidays), depending on your location.

Tracking

We email your tracking information as soon as your package ships. Please allow 12–24 hours after the carrier picks up your package for tracking to update. You can also check it any time by signing in to your account, where every order and its tracking link is listed.

Carriers

We ship with USPS, UPS and FedEx. Your shipping options, including any free shipping your order qualifies for, are shown at checkout.

Arrived Damaged or Warm?

If your order arrives damaged, spoiled, defective or isn’t what you ordered, contact us within 30 days of delivery with a quick photo of the item and packaging. We’ll replace it or refund it in full, with no need to send it back. See our Refund Policy for details.